Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience --> [ FreeCourseWeb ]
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| Torrent Size : | 172.46 MB |
Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience --> [ FreeCourseWeb ]
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Torrent File Content (32 files)
[ FreeCourseWeb.com ] Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience
Get Bonus Downloads Here.url -
Get Bonus Downloads Here.url -
183 bytes
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01 - Introduction/01 - Leveraging AI in contact centers.mp4 -
01 - Introduction/01 - Leveraging AI in contact centers.mp4 -
3.37 MB
01 - Introduction/01 - Leveraging AI in contact centers.srt -
1.51 KB
01 - Introduction/02 - The promise of AI to solve customer service gaps.mp4 -
9.51 MB
01 - Introduction/02 - The promise of AI to solve customer service gaps.srt -
5.74 KB
01 - Introduction/03 - What is a change management program.mp4 -
8.15 MB
01 - Introduction/03 - What is a change management program.srt -
6.27 KB
02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.mp4 -
9.93 MB
02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.srt -
6.3 KB
02 - 1. The People Side of Implementing AI/02 - The use cases of AI in the contact center.mp4 -
16.31 MB
02 - 1. The People Side of Implementing AI/03 - What is agent experience.mp4 -
11.35 MB
02 - 1. The People Side of Implementing AI/03 - What is agent experience.srt -
5.31 KB
02 - 1. The People Side of Implementing AI/04 - How to implement AI in the contact center.mp4 -
9.57 MB
03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.mp4 -
15.15 MB
03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.srt -
7.18 KB
03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.mp4 -
9.98 MB
03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.srt -
6.8 KB
03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.mp4 -
15.31 MB
03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.srt -
7.49 KB
03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.mp4 -
9.81 MB
03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.srt -
5.76 KB
04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.mp4 -
15.87 MB
04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.srt -
6.67 KB
04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.mp4 -
9.38 MB
04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.srt -
6.29 KB
04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.mp4 -
13.91 MB
04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.srt -
6.97 KB
04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.mp4 -
10.74 MB
04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.srt -
6.04 KB
05 - Conclusion/01 - Next steps.mp4 -
4.05 MB
05 - Conclusion/01 - Next steps.srt -
1.91 KB
Bonus Resources.txt -
386 bytes
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